NEED TO KNOWS
HOW TO BUY
Go to our on-line shop, browse through our Planet Latex Boutique and
click on the item you wish to buy, choose colour and size and click on
"Add to cart". The price of the item is mentioned beneath, including the
shipment charge, both will be mentioned on your order summary. All
prices are in US Dollar, but if you wish to know the price in your own
currency, click on Currency Matters to go to the currency converter. The amount may vary from the
amount displayed in your local currency, due to currency fluctuations.
you have finished your selection, click on 'Check out' and you will be
asked for a few details that we need to process your order.
Select the ‘Payment Method’ of your choice and then the “Proceed’
button to finalize all.
You can always check again what you have ordered by clicking 'View
site is safe and secure, your order goes through a secure server and
all details are encrypted for your safety. We do not give, sell or
trade any of our customer's personal information. We treat all your
personal information as confidential.
website and its content is copyright of Planet Latex Co., Ltd. All
rights reserved. Any reproduction of the contents in any form is
prohibited other than the following: 1.You may print or download to a
hard disk extracts for your personal use. Any commercial use is
2.You may not, except with our written permission, distribute
or commercially exploit the content of this website. Nor may you
transmit it or store it in any other website. You may find yourself in
breach of copyright other that that of Planet Latex Co., Ltd. if you do
DELIVERY & SHIPMENT
items purchased will be packaged and shipped discreetly to protect you
privacy. All parcels will require a signature upon arrival. Orders can
be made Worldwide.
within Bangkok,Thailand, will be dispatched by EMS or in case of extra
privacy, can be picked up on request at a special pick-up address,
mentioned under Contact us. Please contact us in case you require extra
discreet packaging or if you wish to pick up your purchase in person at
We will do our utmost to
deliver the goods within 3 weeks, depending on the item ordered. Planet
Latex can not be held responsible for delays after dispatch, i.e.
courier delays etc. It is likely your local postal service is holding
it if they tried to deliver it when you were not home. Please contact
them directly to re-arrange delivery.
If a package is lost during the delivery or return process, Planet Latex assumes no liability for the lost package.
Track your shipment
unique UPS Online Tracking Tool offers you the possibility to instantly
track your package and indicate its status of delivery.
cost of postage will be calculated based on the weight of your order.
You will be asked for your country of destination. Shipping and
handling will be automatically added to your order and will be
displayed on your order summary.
RETURNS & EXCHANGES
satisfaction is our no. 1 priority. We believe our return policy is
fair and open, however, there are some regulations we have to stick to.
If you need to exchange your item for
a different size, you can do so by sending the item back in its
original condition. Include the copy of your receipt and the
instructions for us on what size you want and we will send the new item
to you. Do so within 14 days from the day that your order was shipped.
The shipping charges will be at your own account.
We do not exchange or refund items that are not suitable to your needs.
Returned mechandise can not be excepted if worn, soiled, damaged or laundered.
we have sent you the wrong item, please indicate what is wrong and
return it to us in its original condition. We will levy the postage
charge and refund any postage costs incurred.
case you need to exchange the size of the garment you ordered, you can
send the item back to us in its original condition. We cannot accept
any returns that are damaged or worn. Please ensure you enclose the
receipt and the enclosed ‘return slip' with the package, make sure that
the required size(s) are mentioned on the return slip. Ship back the
item via a reliable courier within 14 days after delivery. Shipping and
handling charges are not refundable. We will send you the new item,
subject to availability, with a new invoice accordingly.